We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kidzcomfortt@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at kidzcomfortt@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Return Policy for Personalized Items

At Kidz Comforts, we take great care in creating custom, personalized products that are unique to you. Due to the individual nature of these items and the inclusion of personalization, we regret that we cannot accept returns on personalized products unless they arrive damaged or with a production defect.

If your personalized item is received in damaged condition or has a production defect, please contact our customer support team within Kidz Comforts days of receiving your order. We will work with you to resolve the issue promptly and ensure you receive a replacement or a refund.

We encourage you to double-check all personalization details before placing your order to ensure accuracy. Our goal is to provide you with high-quality, customized products that you'll cherish. Thank you for choosing Kidz Comforts for your personalized items."

Please replace Kidz Comforts with your actual company name and 7 days with the specific number of days you allow for reporting damaged or defective items.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kidzcomfortt@gmail.com.